Technical Support Service Specialist (Banking/Treasury Management) - Chandler
Schedule: Full-time hours per week: 40
National Bank of Arizona is looking for a customer service focused, technical support specialist to join our small Chandler call center at Arizona’s #1 Community Bank.
The successful candidate will have knowledge of a call center environment and provide top-notch, technical troubleshooting assistance to our Treasury Management clients while deepening and retaining existing customer relationships.
This position serves as the primary contact for all Treasury Management clients and provides documentation preparation, customer service, product implementation, training, installation, and product maintenance in a timely and efficient manner, while assisting Operations Supervisor with other projects and duties as needed.
- Field calls from NB|AZ Treasury Management clients and offer set up and support for all NB|AZ TM products and services.
- Build relationships with our TM team, clients and NB|AZ operations groups
- Successfully troubleshoot and field inbound/outbound calls.
- Fast paced, highly efficient environment - must be able to multi-task with accuracy and be detail orientated.
A high school diploma or G.E.D. is required as is a minimum 2+ years’ experience in a call center environment providing technical support and troubleshooting to customers. A combination of related experience and education may be considered.
- Preferred candidates will have knowledge of technical support and banking operations. On-the-job training will be provided with the Treasury Management portion.
- Thorough understanding and proven success within a customer service environment is required.
- Also required are strong verbal communication skills, accurate typing ability of 55 wpm, 10-key by touch, proficiency with word processing and spreadsheet software, and experience with an on-line computer system.
- Organizational skills, a high level of accuracy, and the ability to perform well under pressure and meet deadlines are essential.
Work LocationsUnited States-Arizona-Maricopa County
AZ - Chandler Blvd
5500 W Chandler Blvd